Y2Mate

Get in Touch

Stuck on a conversion, curious about features, or want to share feedback? Our team is ready to help. Drop us a message and we’ll reply shortly.

✓ Round-the-clock help ✓ Quick replies ✓ Knowledgeable team

General Assistance

Ask about features, usage, best practices, or anything else related to our service.

Send an Email
Most messages are answered within 24 hours

Technical Support

Conversion errors, download troubles, broken pages, or any website glitches.

Report a Problem
Include exact error text and steps to reproduce for faster fixes

Legal and DMCA

Copyright concerns, formal notices, and DMCA takedown submissions.

Contact Legal
Typical response within 48 hours

Partnerships & Business

Collaborations, partnership ideas, sponsorships, or advertising opportunities.

Contact Business
Replies typically in 3–5 business days

Tips for a Faster Reply

What to include:

  • • A clear, descriptive subject
  • • A concise summary of the issue
  • • Steps you already attempted
  • • The YouTube URL (if relevant)

Helpful technical details:

  • • Browser and version
  • • Device type (desktop or mobile)
  • • Operating system
  • • Screenshots or screen recordings

Check FAQs First

Many common issues are already answered in our FAQ. Save time by reviewing it before emailing our team.

Conversion fails or downloads won’t start
Make sure the video is public, not age-restricted, and that the URL is valid. Private/restricted videos cannot be processed. Refresh the page and try again.
Downloads are slow or stall
Speed depends on your connection and current server load. Try again during off-peak hours and ensure your browser isn’t blocking pop-ups.
Is the service actually free?
Yes. There are no fees, no sign-ups, and no conversion limits.
See All FAQs

Service Status Today

Conversion Service
Online
Download Service
Online
Website Performance
Great

Support Hours

Monday–Friday 09:00–18:00 UTC
Saturday–Sunday Limited coverage
Urgent technical incidents are monitored 24/7